EV charging, made considered.Portable or wall mounted? Compare your options

Frequently asked questions

Straight answers for a considered charging decision.

Product and configuration details are published only when confirmed. Contact us if an answer depends on information not shown for your selected SKU.

01What is the difference between portable and wall charging?

A portable charger is designed to move between compatible charging locations and can suit travel or backup use. A wall charger is permanently installed for convenient everyday charging at one assessed location.

02Which charging power do I need?

The appropriate option depends on the selected charger, your vehicle's charging capability, the property electrical supply and the installation configuration. Review only published options and seek an electrical assessment for a permanent wall charger.

03Does a wall charger require an electrician?

Yes. Permanent EV charging equipment must be installed by an appropriately licensed electrician in accordance with applicable Australian requirements.

04Is the charger compatible with my vehicle?

Compatibility is not universal. Confirm the vehicle inlet, charging capability and manufacturer requirements against the exact connector and published variant. Contact support when the match is unclear.

05Can the charger be installed or used outdoors?

Only when the exact configuration, published environmental rating, installation method and site conditions permit it. Follow the approved product instructions and have a permanent location assessed.

06What is included with the product?

Included items can vary by product and variant. Check the exact published SKU before ordering. If package contents are missing, contact us rather than assuming an accessory is included.

07How long does shipping take?

Confirmed destinations, costs and dispatch estimates are shown in published shipping information or during checkout. A timeframe is not guaranteed until current availability is confirmed.

08How do I request installation?

Use the installation request form and provide the vehicle, address, switchboard location, proposed charger location, approximate distance and two site photos. It creates an assessment request, not a final price or confirmed booking.

09What warranty applies?

Warranty terms can vary by product and SKU. The approved warranty shown for the selected product applies in addition to rights that may exist under the Australian Consumer Law.

Need a specific answer?

Send us the product and vehicle details.

The support team can respond more accurately when you include the exact product, model, variant and vehicle.

Contact EVERGRID