1. Who is responsible
This draft describes the intended privacy practices of [COMPANY_NAME], ABN [ABN], in connection with [DOMAIN]. Privacy contact: [PRIVACY_EMAIL].
2. Information we may collect
Depending on how you use the site, this may include:
- name, email, phone, delivery and installation addresses;
- order, product, variant, delivery, refund and support records;
- vehicle, property, electrical-supply and installation enquiry details;
- private switchboard and parking-location photographs;
- communications, preferences and information needed to assess a warranty or support request; and
- device, security and website-use information collected through approved site infrastructure.
We do not intend to store payment-card details. Payment details are handled by the configured payment provider under its own terms and privacy practices.
3. Why we collect and use information
Intended purposes include responding to enquiries, assessing installation requests, processing and fulfilling orders, providing support, administering warranties, keeping records, preventing misuse, improving the service and meeting legal obligations.
4. Installation photographs
Site photos are intended to be private assessment records. Do not include people, identity documents or unrelated private information. They must not be placed in public product or website storage.
5. Sharing and service providers
Information may be shared only as reasonably needed with approved providers supporting hosting, storage, payments, email, delivery, customer support, fraud prevention and installation assessment. Installation information should be disclosed to an electrician or service provider only where needed for the request.
[CONFIRM_PROVIDER_LIST, DATA_LOCATIONS_AND_ANY_OVERSEAS DISCLOSURES.]
6. Storage, security and retention
We intend to use access controls and reasonable technical and organisational safeguards appropriate to the information. However, no online service can guarantee absolute security.
[CONFIRM_RETENTION_PERIODS_AND_DELETION_PROCESS FOR ORDERS, CONTACT ENQUIRIES, INSTALLATION PHOTOS AND AUDIT RECORDS.]
7. Access and correction
You may contact [PRIVACY_EMAIL] to request access to or correction of personal information we hold about you. We may need to verify identity and may respond as permitted or required by applicable law.
8. Cookies and analytics
[CONFIRM_COOKIE, ANALYTICS AND CONSENT CONFIGURATION.] Essential site storage may be used for functions such as a device-local shopping cart and security.
9. Complaints
Send a privacy concern to [PRIVACY_EMAIL] with enough detail for it to be reviewed. This section must be updated after the internal complaint owner and response process are confirmed.
General information about the Australian Privacy Principles is available from the Office of the Australian Information Commissioner.
10. Contact
[COMPANY_NAME], ABN [ABN]
Privacy email: [PRIVACY_EMAIL]
Postal address: [PRIVACY_POSTAL_ADDRESS]