1. Product-specific warranty
The voluntary warranty for each product and SKU is the term published on that product page or in the approved warranty document at the time of purchase.
Portable AC EV Charger: Product-specific term pending publication.
NEO Smart AC Wall Charger: Product-specific term pending publication.
If no confirmed warranty is displayed for a variant, contact us before ordering. A term from another product or document must not be assumed to apply.
2. Australian Consumer Law
Consumer guarantees apply automatically where the Australian Consumer Law applies and cannot be removed by a voluntary warranty. A warranty is an additional promise and does not replace those rights.
Review the ACCC guidance on warranties for general information.
3. How to make a claim
Contact evergridenergy@gmail.com and provide the customer name, order reference, product, model, SKU, serial number where available, installation details where relevant, a clear description and supporting photographs or video where safe.
Stop using the product if the plug, cable or enclosure appears damaged. Do not open, modify or attempt an unsafe repair.
4. Assessment
We may request reasonable information needed to identify the product and assess the issue. Wall-charger concerns may also require installation or electrical records. Any inspection, freight or site-visit arrangements must be confirmed before costs are incurred.
5. Warranty scope and exclusions
Warranty scope and exclusions are pending legal review. They will address correct use, installation, accidental damage, unauthorised modification and environmental conditions without limiting non-excludable consumer rights.
6. Remedies
The available remedy depends on the product, warranty terms, applicable consumer guarantees and the assessed issue. No remedy is promised by this draft page before assessment.
7. Contact
Warranty support: evergridenergy@gmail.com
Phone: 0450443312
EVERGRID, ABN 23 695 667 246